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Privacy Policy

Effective Date: February 20, 2026
Last Updated: February 20, 2026

RHAH Rehab - Health Advisors & Addiction Treatment Helpline ("RHAH Rehab," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website at rhahrehab.com and those who seek treatment at our facility located at 12718 W Washington Blvd, Los Angeles, CA 90066. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Information You Provide

  • Name, phone number, and email address when you contact us
  • Insurance information when you request verification
  • Health-related information you voluntarily share during inquiries
  • Any other information you provide through calls, emails, or website interactions

Information Collected Automatically

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries about addiction treatment programs
  • Verify insurance coverage and facilitate the admissions process
  • Provide and improve our website and treatment services
  • Communicate with you about our programs and services
  • Comply with legal and regulatory requirements
  • Protect the safety and security of our patients and staff

3. HIPAA Compliance & Protected Health Information

RHAH Rehab is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) collected during the treatment process is handled in strict accordance with HIPAA regulations, including:

  • PHI is stored in secure, encrypted systems with restricted access
  • PHI is only shared with authorized healthcare providers involved in your care
  • PHI is never sold or shared for marketing purposes
  • Staff members are trained on HIPAA compliance and patient privacy
  • We maintain physical, administrative, and technical safeguards to protect all PHI

Patients at our Los Angeles treatment center receive a separate Notice of Privacy Practices detailing their rights regarding PHI upon admission.

4. 42 CFR Part 2 Compliance

As an addiction treatment center, RHAH Rehab also complies with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records. Records relating to substance use disorder treatment are confidential and cannot be disclosed without written patient consent, except as permitted by federal regulations.

5. Information Sharing

We do not sell your personal information. We may share information in the following limited circumstances:

  • With your consent — when you authorize disclosure
  • Insurance providers — for coverage verification and billing purposes
  • Healthcare providers — when coordinating your treatment care
  • Legal requirements — when required by law, court order, or government regulation
  • Emergency situations — to protect patient safety or public safety
  • Service providers — trusted vendors who assist our operations under confidentiality agreements

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. These include:

  • Essential cookies — required for website functionality
  • Analytics cookies — help us understand how visitors use our site
  • Performance cookies — improve website speed and experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal exceptions)
  • Opt out of marketing communications
  • Receive a copy of your medical records (as permitted by HIPAA)
  • File a complaint if you believe your privacy rights have been violated

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. ADA Compliance

RHAH Rehab is committed to ensuring digital accessibility for people with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience any difficulty accessing our website, please contact us so we can assist you.